Shipping & Returns

 

  • Our prices do not include delivery costs.

    Please contact us at natasha@studioeleven.lk for further information and shipping quote.

    Worldwide shipping is available for all our pieces.

    Orders are processed Monday through Friday excluding national holidays. Shipping times may vary due to availability of merchandise. We are not responsible for lost or stolen packages or packages delayed by DHL.

    Once an order is placed we cannot make any changes or cancellations prior to shipping.

    The shipping costs vary depending on the weight and on the shipping area.

    International shipping

    For international purchases, we ship by DHL or Sea-freight cargo. Lead times depend on each particular order.

    Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Studio Eleven & Casa Lune delay due to any reasonable rescheduling of delivery.

    Please get in contact via e-mail for expedited shipping options.

    International and over-sized orders will incur an additional charge. Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient for international purchases.

    Shipping rates are calculated based on product weights. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box. All furniture and breakable items are only shipped on a pallet.

    International taxes & duties

    Please note that custom fees and any taxes or duties associated with your purchase are the responsibility of the customer. These taxes and duties are not included in your purchase price. Please refer to your local postal office for rates or expected duties and taxes. Customs authorities require us to state the value of the item directly on the package. Delivery charges are calculated by volumetric weight, and are shown at the time of order.

  • If you would like to return your item(s) for exchange or refund, please send an email within 48 hours to natasha@studioeleven.lk Once your email is confirmed, you will receive the address to send your return to. Items sent back without authorization may not be accepted for a refund or exchange.

    You have 14 days from the reception of your order to exchange or return your item(s).

    All returns must include proof of purchase in the form of a receipt of shipping slip.

    We only accept returned items new and unused with brand tags attached.

    Returns that do not meet our policy will not be accepted and will be sent back to the customer.

    Within a period of 10 working days from the moment we received your package in our warehouse, the refund will be arranged.

    The refund will be made through the same payment method used for the purchase and does not include shipping costs outgoing shipping costs or return shipping costs.

    Please take extra care to read the specific care instructions. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. We may require evidence - e.g. photographs to validate that a product is faulty. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.